Return Policy

Return Policy

Last Updated: July 25, 2025

Introduction

This policy outlines the terms and conditions for all claims related to product quality, damages, or incorrect items. We encourage all customers to review this policy carefully prior to making a purchase.

1. General Policy

All sales are considered final. The company does not offer returns or exchanges, except under the specific conditions of a verified quality issue or the shipment of an incorrect product, as detailed below.

2. Claims for Damaged, Defective, or Incorrect Items

We are committed to the quality of our merchandise. The following procedure must be followed for any claims.

Reporting Window: Customers must inspect all items upon receipt. Any claim for a defective, damaged, or incorrect item must be reported to our support team within 7 days of the delivery date.

Claim Submission Requirements: To ensure a swift resolution, all claims must be submitted to support@lovepawsmart.com and include the following information:

  • The Order Number (e.g., 001SHOP-1218) and the email address associated with the order.

  • A detailed description of the issue.

  • Clear photographic or video evidence documenting the defect, damage, or incorrect item.

Evaluation and Resolution: Our team will evaluate all submitted claims. The company will, at its sole discretion, determine the appropriate resolution. Approved solutions are assessed on a case-by-case basis and may include a product replacement, a partial refund, or a full refund.

3. Refunds

If a full or partial refund is the approved resolution, the funds will be issued to the original method of payment. Please allow an estimated 7–12 business days for the credit to appear on your statement. Final posting times are subject to the processing timelines of the respective financial institutions.

4. Exchanges and Replacements

We do not offer exchanges. A replacement will only be issued for an item if a claim for it being defective or damaged upon arrival has been submitted and approved in accordance with this policy.

5. Unauthorized Returns

The company will not accept or assume responsibility for any merchandise returned without a prior approved claim. Please do not send any items back to us unless specifically instructed to do so by our support team.
Any item returned without prior authorization will not be processed for a refund or replacement and may be disposed of without notice.

6. Contact Information

For all inquiries regarding this policy or to initiate a claim, please contact our support team. Reaching out to us directly at support@lovepawsmart.com with your Order Number (e.g., 001SHOP-1218) and Order Email is the most effective way to resolve any issue.